Frequently Asked Questions

Everything you need to know about shopping at CherryTree

Do your electronics come with a warranty?

Yes, all hardware and electronic devices purchased from CherryTree include a standard 12-month manufacturer warranty covering defects in materials and workmanship.

What is your return policy for opened items?

We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included; a small restocking fee may apply.

How long does shipping take for high-value items?

Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout for 1-2 day delivery.

Do you offer technical support for setup?

Absolutely. Our expert technical team is available via live chat and email from 9 AM to 6 PM EST to assist you with device configuration and troubleshooting.

Are the products on your site brand new or refurbished?

Unless clearly labeled as 'Certified Refurbished' in the product title, all electronics sold on CherryTree are 100% brand new and factory-sealed.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and flexible financing options through Klarna and Affirm for eligible purchases.